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Call Center / Professional Service Requirements

1. What offshore call center outsourcing services do you need?
      Inbound Services  
      Outbound Services  
            B - to - B  
            B - to - C  

Please check each area of interest:

Inbound Teleservices:
      Inbound Acquisition       Reservation / Bookings
      Customer Service / Support       Inquiry Service
      Live Answering Service       Order Processing & Fulfillment
      Lead Generation / Qualification       Technical Support
      Up-selling / Cross-selling       Messaging Services
      Direct Response (DRTV)       Others, please specify:
      Sales / Order Processing              

Outbound Teleservices:
      Outbound Telemarketing       Direct Mail Follow-up
      Appointment Scheduling       Surveys
      Lead Generation / Qualification       Cold Calling
      Phone Sales       Upsell / Cross-sell / Side-sell
      Customer Acquisition & Retention       Prospecting
      Fundraising & Non-profit       Voice Mail Broadcasting
      List Cleaning / Database Update       Others, please specify:
      Market Research             

2. Please specify your industry experience/focus:
      Retail       Telecommunications
      Finance / Insurance       Healthcare
      Transportation       Utilities
      Travel and Hospitality       Others, please specify:
      Media             

3. Please give us a brief description of the teleservices you need:
    

4. What is your expected volume of calls per month?  

5. What is your expected lead time?  

6. Approximately, how many seats do you require?  

7. What are your technical requirements?
    

8. Additional comments/questions:
    

  
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